Integrate PSA project management solutions with the Kaseya IT Automation Framework
Managed service providers (MSPs) are only as good as the tools they use to provide IT services to their customers, so wouldn’t it be nice if these tools were fully integrated with each other, sharing management data between platforms while automating remediation, maintenance, reporting and billing?
Would that be something you’d be interested in?
Making sure every system and contact is accounted for by your IT systems management solution requires complex configuration, and, frankly, a lot of luck. There has to be a better way.
Create a Seamless and Integrated IT Services Platform
Kaseya Professional Service Automation (PSA) Integration unifies PSA solutions like ConnectWise, TigerPaw and Autotask with the Kaseya IT Automation Framework, creating a seamless platform that MSPs can use to fully automate IT service delivery. The PSA Integration module leverages automated ticket creation and remediation capabilities in Kaseya through the PSA solution to create a powerful integrated solution on a single pane of glass.
Automatically Flow Tickets through the Professional Service Solution
Automated tickets can be generated in Kaseya through monitor events, audits or failed operations like patch updates or system backups and passed directly to the professional service solution. Kaseya’s powerful server-side processing engine then automatically interrogates the ticket with the ability to add machine details and diagnostics that provide the technician with the information they need to resolve the problem. User generated tickets through the Kaseya End User Portal also flow directly into the professional services solution for fast resolution with the same server-side processing capabilities.
Benefits of Kaseya PSA Integration:
- Enhance the functionality of the professional services solution by tapping into Kaseya’s automated ticket creation capabilities
- Automatically share management information and functionality between Kaseya and the professional services solution on a single pane of glass
- Automatically resolve and interrogate issues through Kaseya’s IT server-side processing engine and assign the issue to the appropriate help desk technician
- Populate tickets with machine diagnostics for fast resolution
